Frequently Asked Questions

Where Do The Tickets Listed On Come From?’s online exchange functions as a massive marketplace for tickets. Sellers include firms, box office promoters, licensed ticket sellers, and individuals like you, with tickets on hand that they don’t need.

Sellers use the's online exchange to list their extra inventory. When a customer orders tickets on our website, the order is then filled by the ticket seller who listed them. So, while TT manages the online exchange on which the tickets are posted, we do not hold the actual tickets.

Is My Transaction Safe?

When you shop at, you can be assured that you are conducting a safe transaction.

We have worked hard to go above and beyond what is considered standard internet security, to assure that our website and offices are secure. Any questions you have about your order will be handled swiftly and efficiently by our professional customer service team.

How Are My Tickets Shipped?

Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both ticket buyers and sellers on our website. FedEx allows our ticket sellers to ensure that the tickets they sell have arrived to the proper recipient, and ticket buyers can track the progress of the package.

Short Term / Same Day Ticket Shipping?

Many ticket sellers will choose to deliver tickets close to the event by one of three methods: will-call, local pickup, or email.

•Will-call means that you will pick up the ticket at the venue box office window.

•Local pickup will require that you pick up your tickets at a location near the venue.

•Email means that the seller will email you the tickets before the show. You print the tickets.

Can I Cancel An Order After It Is Placed?

As a general rule, all sales on are final. Please be absolutely sure you want to purchase the tickets before ordering.

Why Is The Price On My Tickets Different Than What I Paid?

Similar to Amazon, is a massive online exchange, where ticket sellers can list their inventory. Because of this, we do not charge your credit card, own, price, or ship the tickets listed on our website. All of those parts of your transaction are handled by the individual sellers listing their tickets on our exchange.'s purpose is simply to connect ticket buyers with many ticket options.

Generally speaking, sellers decide to resell their tickets at a price that reflects the market, and prices often rise and fall with supply and demand. The result is that tickets on our website are often sold either above or below face value.

In addition to the market value fluctuating, sellers often have a large number of expenses to cover in order to get their hands on great seats. Sellers often must pay face value, plus fees (or membership fees to special clubs), and sometimes they stand in line for hours to get the best seats available. By marking up the tickets, ticket sellers make a small profit. The benefit for ticket buyers is they don’t have to wait in line, on their computers, or on the phone for hours months in advance of an event to get a good seat. Instead,'s customers can find great seats a couple weeks out, or even the same day as an event.

What If The Event Is Cancelled?

If an event gets permanently cancelled, you are eligible for a 100% refund.